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Return & Refund

At Mélimélo, we want you to be fully satisfied with your purchase. If this is not the case, we offer you the possibility of returning your items and requesting a refund according to the conditions described below.

Right of withdrawal

In accordance with European legislation, you have 14 days from receipt of your order to exercise your right of withdrawal, without having to provide a reason or pay penalties.

To exercise your right of withdrawal:

  1. Notification : Inform us of your decision to withdraw by sending us an email to [your contact email address] or by using our withdrawal form available [here](link to the form).
  2. Return of products : Products must be returned in their original condition, unused, with all possible accessories, and in their original packaging, within 14 days of your notification of withdrawal.
  3. Return costs : Return costs are your responsibility, unless the product delivered is defective or does not correspond to your order.
  4. Refund : Once the products are returned and inspected, we will process the refund within 14 days after receiving the items. The refund will be made via the same payment method used when ordering.

Conditions for returns and refunds

In addition to the right of withdrawal, you can request a refund in the following cases:

  • Defective or Damaged Product : If you receive a defective or damaged product, please contact us within 48 hours of receiving your order to arrange a return or refund at no additional cost.
  • Order Error : If the product received does not match your order (incorrect size, color, model), we will cover the return shipping costs and issue a full refund once the product is returned.

Items not eligible for returns

Some items cannot be returned or refunded:

  • Sealed products that cannot be returned for reasons of hygiene or health protection, once their packaging has been opened (e.g. cosmetics, underwear).
  • Personalized or special-order products.

Return procedure

  1. Contact Us : Before returning an item, contact our customer service via our contact form to receive a return number and return instructions.
  2. Pack carefully : Make sure the item is well protected to avoid damage during transport.
  3. Ship the item : Send the package to the address provided in the return instructions.

Questions and assistance

If you have any questions regarding our returns and refunds policy, or if you require assistance, please do not hesitate to contact us via our online contact form.